When you were looking for a new phone line for your business, chances are you heard about IP telephony. But do you really know what IP telephony is? Even if you didn’t realize it, you may have already used it. These are phone calls made over the internet by using technology solutions.
What is IP telephony
IP telephony is a new communication system based on VoIP technology. VoIP is an acronym that stands for Voice Over Internet Protocol, which transforms voice into a data packet and sends it across the Internet.
The fact that it works with the Internet makes it possible to make free phone calls. However, only between two people who have the same kind of application. Companies cannot use it. But IP telephony is much more than that. It is possible to get a new number stored in the cloud (or port your current number). Thus, you will be able to use VoIP technology in your business and make and receive calls from any customer , regardless of the type of telephony they use. This solution brings many benefits to your business, but also some disadvantages. Let’s take a closer look.
Advantages of IP telephony
Price. The main advantage of VoIP is its low cost compared to traditional lines. The fact of being stored on the cloud (cloud) makes it possible to reduce the costs of outgoing calls and does not require any additional investment. You don’t need to install any hardware or spend a lot of money on maintenance. You can have a simple phone number or set up a switchboard also known as centrex.
International picture. IP telephony allows you to develop your business beyond the borders of your country thanks to an international number and تقنية المعلومات. You can get a number from different countries without having to have a physical office there. Your international customers will not know if you are using a physical number or a virtual number. It helps you create a multinational corporate image and your foreign customers will see you as a local company.
Features. One thing that traditional telephony cannot offer you is the possibility of adding certain features to your telephone line that will help you in your professional activity. To name a few: welcome message, schedule configuration, intelligent call distribution, call recording, statistics of calls received, made, etc.
Disadvantages of IP telephony
Bad quality. If you’ve ever made a virtual phone call, you know what we’re talking about. Metallic voices, interruptions or delays are characteristic of IP telephony. Especially when you’re making multiple calls at the same time and using the internet for other things that require a good connection, like watching videos.
Need a specific device. To use it, you will have to buy an expensive IP phone and you will not be able to change location, which prevents you from being mobile. You’ll be able to buy a softphone to answer calls outside of the office, but that’s yet another expense for you.
Not usable in the event of a power outage . Power outages are common and often unpredictable. If you have no electricity and lose your internet connection, you will no longer be able to answer calls from your customers.
How can we overcome these drawbacks?
The answer is easy: WebRTC. WebRTC is an open code project developed by Google. We could consider it as the evolution of IP telephony. In addition to having the same advantages as traditional IP telephony, it offers solutions to the problems mentioned above.
It provides HD quality , so you won’t have to worry about interruptions or delays in voice transmission. It adapts to your Internet signal, so even if you have a weak connection you can still enjoy good quality.
It also does not require the purchase of additional devices . You can use it with your PC, mobile phone or tablet. You won’t need to install any app since you will have access from your browser.
And if you don’t have electricity, don’t worry. We will make calls to your cell phone for free
Currently WebRTC is the best solution for business communication and for virtual switchboards . Find out more on our site and contact us if you want more information. We will be happy to solve your doubts.